Answers before you book — or before your first visit
Can't find what you're looking for? Contact our office directly.
Before Your Visit
Do I need a referral to start physical therapy?
In New York State, you can see a physical therapist directly without a prescription through direct access. However, some insurance companies may require a prescription for reimbursement — we're happy to discuss your specific situation during your initial consultation.
How long is the first appointment?
Each session is a full 60 minutes of dedicated, one-on-one treatment time, allowing us to provide thorough care and ensure real progress at every visit.
What should I wear during treatment?
Comfortable, loose-fitting clothing that allows you to move freely — athletic wear like shorts, t-shirts, or leggings works well. For upper body work, consider a tank top or loose shirt; for lower body concerns, shorts or loose pants that can be rolled up are ideal.
During Treatment
Will I be with my therapist for the whole session?
Yes. Sessions at Vella PT are one-on-one — your therapist is present for the evaluation, hands-on treatment, and exercise instruction, rather than rotating between multiple patients at once.
How many visits will I need?
Treatment frequency is tailored to your specific needs, goals, and condition. After your comprehensive initial evaluation, we'll create a personalized plan that outlines your recommended session frequency. Our goal is to help you return to your prime as efficiently as possible while ensuring lasting results.
Scheduling & Cancellations
What if I need to reschedule?
We have a 24-hour cancellation policy. Cancellations made within 24 hours of your appointment are charged the full cost of the session, unless you're able to reschedule within the same week — in which case the fee is waived.
What is the best way to schedule an appointment?
You can schedule by calling (516) 250-5350, emailing joe@vellapt.com, or submitting a request online.
Insurance & Payment
What insurance does Vella PT accept?
Vella PT is an out-of-network provider. We've chosen this model to provide the highest quality of care without the limitations insurance companies place on providers. If you have out-of-network benefits, we'll provide documentation you can submit to your insurance company for reimbursement.
What payment methods do you accept?
All major credit cards, cash, or check. Payment is due at time of service.